Fred Griffin: Showing Etiquette...Is It a Thing of The Past?

Showing Etiquette...Is It a Thing of The Past?

You the Realtor arrive at the house where you have a Showing Appointment.  The Seller has prepared the house for you.  But upon seeing the house, the Buyer says, "I don't want to look at that house!"  Do you go inside anyway?  Do you call the Seller?  Or do you just drive off?

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Agent showing etiquetteOne of my sellers called me today to vent (and I don't blame her, by the way).  Seems as though some agents think it's ok to schedule a showing with the seller, then leave the seller hanging with a "No Show".  No call, no reason...no nothing. 

Now, this particular listing backs to a busy road, so I know exactly what's happening.  Agent drives up...and the buyer says "Oh, never mind. I don't want to back to a busy road."  Exit agent and the buyer, stage left.

The seller in the meantime has prepared her home for the showing.  She's turned on all the lights, turned on the pool water feature and put her little dog in the car as they pull up.  She opens the garage door only to see them driving away. 

7 lashes with a wet noodle to you, rude agent. 

How about a return to the days of common courtesy, or just plain human kindness.  How hard is it to make a call to explain to the seller why you didn't come in.  OR BETTER YET....If your buyer doesn't want to back to a busy road, how about checking the map before you schedule the appointment?  Just a thought.

I, too, have had buyers who've decided against touring a home when we drive up.  Usually because the home is in disrepair or the neighborhood isn't to their liking.  If this happens, I always call the seller to explain why we were not going to be visiting their home.  The call is always appreciated.

With all the electronic devices we have today, it seems it would be easier than ever to connect & communicate with people.  Would be nice if people actually did.

 

 

 

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Disclaimer:  Nothing in this blog article is to be construed as legal advice, tax advice, or financial advice.  For legal advice see an attorney.   For tax advice or financial advice see a tax attorney, certified public accountant, or other qualified professional.

 

Frederick Griffin, Licensed Real Estate Broker    Tallahassee, Florida

 

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Comment balloon 8 commentsFred Griffin • April 07 2013 06:06PM

Comments

Fred, That has happened to me many times. If the buyer really doesn't want to go in and if the sellers are home I go to the door and tell them the buyer has changed their mind. I also call the agent or the showing center.

Posted by Debbie Reynolds, Your Dedicated Clarksville TN Real Estate Agent (Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional) about 4 years ago

With all the new technology...even a txt is appreciated. There is no excuse for lack of etiquette.

Posted by Les & Sarah Oswald, Broker, Realtor and Investor (Eastvale Team Realty & Property Mgmt) about 4 years ago

I have not had that happen to me. Usually the agent calls me to say they are not going in. However, I have had this happen when my clients decided not to see a home because of location. Then I did not call the agent, not because I did not want to but because I forgot and when I remembered it was so late. That day was such a bad day.

I hope that never happens again. The agent did get a call but not on the day the call should have been made.

Posted by Sussie Sutton, UTR TEXAS Realtors - Rep for buyers and sellers. (UTR Texas Realtors) about 4 years ago

Fred, I've had Buyers tell me, the moment we pulled up in front of a home "it's a NO" and I've asked them if they minded if I went inside to leave my card (and to explain to the Sellers, if they are present, why we did not view their home). Further, I will call or text the agent or showing center to advise we are not previewing, it's common courtesy.  On at least on ocassion, the Buyer said "what the heck, we might as well go in and see what the inside looks like." In this instance, there was a distressed home next door.

Posted by Bette Gottwald, "Bet"on Central PA Real Estate! (BERKSHIRE HATHAWAY HOMESERVICES HOMESALE REALTY) about 4 years ago

Communicating the information is certainly a benefit to the other agent and the seller.

Make it a great week!

Posted by Joe Petrowsky, Your Mortgage Consultant for Life (Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709) about 4 years ago

Fred, I always call. It is the right thing to do. Treat others the way I want to be treated. Or, treat others the way they would want to be treated. It is rude and unprofessional not to cancel a showing.

Posted by Kathleen Daniels, San Jose Homes for Sale - Probate Broker (KD Realty - 408.972.1822) about 4 years ago

Thanks for your comments, Everyone!

  We all agree that cancelling an Appointment is the proper thing to do!

 

Posted by Fred Griffin, Licensed Florida Real Estate Broker (Frederick Griffin, Exclusive Buyer's Broker) about 4 years ago
Fred, put ditto marks under your post. I agree, I agree.
Posted by Mary Yonkers, Erie/PA Real Estate Instructor (Alan Kells School of Real Estate/Howard Hanna Real Estate) about 4 years ago

Participate